Coronavirus Policy | COVID-19 Updates | Plumbing & A/C Medic

Coronavirus Policy


We’ve all been hearing a lot about the Coronavirus disease (COVID-19) and we want to assure you that the health of our community is the highest priority for all of us. We are taking every precaution that the CDC (Center for Disease Control) and OSHA have recommended at this time.

What we are doing to prevent the spreading of “COVID-19”

  • Employees who are able to work from home will do so
  • In-person group meetings and gatherings will be suspended or handled online
  • Our offices will be sanitized on a set schedule, focusing on all high-contact and high-traffic areas
  • New illness protocols will be put into effect mandating the report of illness at the first sign of any symptom, and suspension of in-person contact with others until the risk of infection has passed

Employees are encouraged to follow our “CASCADE” policy:

Clean hands often

Avoid close contact

Stay home if sick or family members are sick

Cover coughs and sneezes

Avoid touching eyes, nose, and mouth, with unwashed hands

Disinfect and clean frequently touched surfaces

Ensure customer unique needs are addressed

We know that plumbing, drains or HVAC problems will occur even during illnesses and health concerns. Many of you have scheduled service or repair appointments, and many more will have unforeseen home service needs during the upcoming days and weeks.

We assure you that we are here to help, providing full service and availability with healthy employees!

What we are doing in the field:

  • Limiting physical contact – including handshaking with clients and team members.
  • Sanitizing hands and the workspace before and after the job.
  • Always wearing shoe covers to protect customers’ homes. We also provide gloves and face masks to our field personnel. These will be worn upon any homeowner’s request.
  • Inquiring about the illness before entering the home to ensure additional precautions like wearing masks.


Employees who travel outside of the state of Arizona, cannot return to work for 14 days following travel (even if symptoms are not showing).

We have implemented a policy that does not allow any employee who is sick to come to work. If their manager feels as though they are symptomatic with any cold/flu symptoms, they will be sent home.

We have made additional sick time pay available to employees who are symptomatic for any illness, so they will stay home and not worry about the loss of pay.

Our employees all have been equipped with hand sanitizer and sanitizing wipes at all of their workstations.

It is always of the greatest importance to us that our customers feel comfortable with us in their home, and we know it’s a privilege to do work for them. This is no exception. We will continue to take precautionary measures to reduce the spread of the virus.

In addition, when you schedule an appointment, we ask that you please advise our Customer Service Representative at 602-661-1064 of any illness in the home so we can take the necessary precautions.

Our goal is to make sure that we prioritize the health and safety of our employees and customers, while also maintaining the high standard of service that you rely on us to deliver!